Cancellation
We accept order cancellation before the product is shipped or produced. If the
order is cancelled you will get full refund. We cannot cancel the order if the product
is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return
within 14 days
after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition
that you received it. It must also be in the original packaging. To complete
your return, we require a receipt or proof of purchase. Please do not send your
purchase back to the manufacturer.
Customers
will only be charged once at most for shipping costs (this includes returns);
No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of
receipt. We will also notify you of the approval or rejection of your refund. If
you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted. Next contact your bank. There is often some processing
time before a refund is posted. If you’ve done all of this and you still have
not received your refund, please contact us at support@eigengroup.us.
Please contact our Customer service at support@eigengroup.us to get the return address.
